La Perfecta

Policy & Information

IMPORTANT INFORMATION:

- please make an appointment via our online booking pages

 - We can't always answer the phone, we will call or text back soon as possible.

- Please inform us immediately, if you will be unable to come to your appointment!

- If you will be late more than 15mins, we can no longer complete your appointments.

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The La Perfecta Policy

1.NAIL SALON:

 CANCELATIONS:

A 30% of CANCELLATION FEE may be required to secure a place for a nail appointment during a busy time like Xmas, Easter etc..

 48-hour cancellation policy applies to ALL nail appointments booked.

If you need to cancel or reschedule your nail appointment, please give us at least 48 hours notice.

You will lose your cancellation fee (you paid it), or we will send you SumUp link with a request to pay a late cancellation fee in case of last-minute cancellations (less than 48h) 

If you cancel on the day of your appointment, as this eliminates any opportunity to fill the space, the total cost of the appointment will have to be paid before you can re-book. 

*PLEASE DO NOT MESSAGE OUR PAGE TO CANCEL. This is not continuously manned, and I can't see the messages straight away.

TO CANCEL OR RESCHEDULE YOUR NAIL APPOINTMENT, PLEASE USE THE E-MAIL YOU RECEIVE AFTER ONLINE BOOKING OR SEND A TEXT MESSAGE TO OUR SALON PHONE 0894979633 !!

When you pay a cancellation fee, you are paying in part for a booked service. Paying a cancellation fee shows that you intend to buy the service, and it means you are entering into a contract with coworkers in La Perfecta. 

When you pay a deposit, you agree:

-the exact service that you are book

-the amount of cancellation fee you pay

-the balance has to be paid directly after service or before service is done

-when the service will be provided

 NO SHOWS

Any ‘No Show’ appointments will incur a 100% charge of the treatment price as this eliminates any opportunity to fill the space. 

We will send you SumUp link with a request to pay the no-show fee. Payment should be made within 24h.

**We reserve the right to refuse or cancel future appointments at the salon if appointments are continually missed/changed without notice.

*PLEASE DO NOT MESSAGE OUR PAGE TO CANCEL. This is not continuously manned, and I can't see the messages straight away.

TO CANCEL OR RESCHEDULE YOUR NAIL APPOINTMENT, PLEASE USE THE E-MAIL YOU RECEIVE AFTER ONLINE BOOKING OR SEND A TEXT MESSAGE TO OUR SALON PHONE 0894979633 !!

 DOUBLE BOOKINGS 

Please book your dates carefully!

All double bookings detected by our system will be automatically canceled without notice!

OTHER

• Our scheduling system will also send out an email or text (SMS) reminder of your appointment at least two days before your appointment, but please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and potential cancellation fees. 

• If you are late for an appointment (up to 15mins), it may be necessary to reschedule. Your technician will do her best to accommodate you. To ensure the best service and experience, we encourage you to arrive 10 minutes before your scheduled appointment. 

This excludes busy times like Christmas; we do not accept customers after 5 minutes. 

• Walk-ins/Visitors are temporarily not accepted. 

• Our phone will answer every WORKING day between 9am-10am and 6pm-7pm ONLY. 

• Please come along to your appointment. We have a waiting area for clients only. 

• Children are not allowed.

 We love children, and we hope you understand, we cannot assure their safety in the salon. We also do not want to compromise the relaxation and salon experience of our guests. Children are only permitted in the salon when having a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you have a service. We do not have the facilities to care for children. Your understanding is greatly appreciated 

•  Please ring the bell and wait outside the salon if the doors are closed. 

• Perspex Screens have been added to provide minimum contact.

•  We will no longer be providing Tea/Coffee, but you are welcome to bring your own.

• We do not copy nails from photos/pictures; they can only inspire us. We do not guarantee that nails will look exactly the same as on the picture, as each nail technician uses different brands and products.

• Due to our artistic nature, we have a no refund policy on services completed in our salon under any circumstance. 
• We offer complimentary fixes within 7 days of the service completion, pending approval by the same nail technician. (This excludes designs, length and shape of nails, as the customer can directly see their nails during the procedure.)

For any reason if you are not satisfied with our service, you have to let us know immediately before you leave the salon so we can solve the situation. Redo can still be offered ONLY if there is a technical issue with the service provided, however, we require that you contact us within 48 hours of your appointment. No redo will be offered before your beauty treatment is fully assessed by the salon manager or owner.

• Gift vouchers are non-refundable. Lost/stolen gift vouchers cannot be replaced by the salon.
• We recommend that you book your next appointment before leaving the salon so that we can accommodate your schedule. 
• All prices are subject to change at the discretion of management. 
• If the nail technician notices a potential illness of the nail, she has the right to refuse the service completion.

�Do not attend the salon:

- If you have symptoms of coronavirus

- If you are awaiting a test for coronavirus

- If you are awaiting test results for coronavirus

- If you have received a positive test result for coronavirus

- If you have cold or flu-like symptoms, such as sore throat, runny nose, blocked nose, cough or wheeze

- If you live with or have been in close contact with a confirmed covid case.

2.NAIL ACADEMY:

Deposit required for all nail courses. 

The deposit payment of 30% is required upon course/workshop booking to secure your place. 

It is non-refundable or transferable to another course in any case.

The cost is included in the original course price. Balance to be paid on the day of the course.

When you pay a deposit, you are paying in part for a course. Paying a deposit shows that you intend to buy the service/ course/ and that you are entering into a contract with La Perfecta. When you pay a deposit, you agree:

-the exact service/ course that you are buying

-the amount of deposit you pay

-the balance has to be paid directly before the course starts.

-when the service/ course will be provided

PRIVACY POLISY

 & DATA PROTECTION

The La Perfecta Studio & Nail Academy is committed to protecting and respecting your privacy. We adhere to the Privacy Policy (the “Policy”) together with any disclaimers sets out the basis on which any personal data we collect from you or that you provide to us, or that is provided to us relating to you (“Data”) by any means will be processed. Please read the following carefully to understand our use of personal data. Please note that the Policy relates only to living individuals in relation to personal data relating directly to themselves, and not to persons in any other capacity.

• Information we may collect from you

We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us in the course of our legitimate business activities.

We may collect and process Data. Including the following in the course of providing services to you, which could contain your personal data:

your full name; your address; your various email addresses; your various phone numbers including mobile phone numbers; your nationality; your address; financial information about you, including your bank account details, credit card details, or other payment details; details of contracts you have entered with third parties for us to provide services to you; your date of birth; medical details, including details of allergies and all other Data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfill our role as providing services to you.

We may also process other data, which is not personal data.

When you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.

• Security and where we store your personal data

We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We will continue to revise policies and implement additional security features as new technologies become available.

The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. We do not however authorize any third party to use your personal data for their own purposes. Non EEA countries may not provide an adequate level of protection in relation to processing your personal data. By submitting your data, you agree to this transfer, storing and processing.

Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorized access.

• Uses made of your personal data

We use your personal data that we hold to:

  In our legitimate interest of advertising our services, provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes (our list of services below);

  in our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion;

  comply with legislation; and/or notify you about changes to our services.

We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify us to that effect.

We keep your Data for varying periods according to our Retention Schedule here.

• Disclosure of your information

We may disclose your Data to third parties who provide a service to us or in the event that we sell or buy any business or assets, in which case we may disclose your Data to the prospective seller or buyer of such business or assets or if we are under a duty to disclose or share your Data in order to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers. Currently we disclose your Data to the following providers.

Provider/Recipient & State “EU” or alternatively state jurisdiction to which the Data is transferred

Versum UK 

Setmore UK 

Some jurisdictions may not have adequate safeguards for the protection of personal data, and where this is the case we comply with Chapter 5 of the General Data Protection Regulation (“GDPR”) to provide an alternative method of safeguarding your personal data.

• Links to other sites

Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.

• Your rights

As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below: –

1. The right to access data relating to you (‘access right’)

2. The right to rectify/correct data relating to you (‘right to rectification’). 

3. The right to object to processing of data relating to you (‘right to object’). 

4. The right to restrict the processing of data relating to you (‘right to restriction’)

5. The right to erase/delete data relating to you (i.e. the “right to erasure/ right to be forgotten”). 

6. The right to ‘port’ certain data relating to you from one organization to another (‘right to data portability’). 

The controller for the purposes of GDPR is La Perfecta Studio & Nail Academy

• Changes to this policy

We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.

• Contact Us

Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at laperfectasallins@gmail.com

All requests will be dealt with promptly and efficiently.

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